Refund policy

Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
• Proof of purchase is required.

How to Start a Return

To start a return, please contact us at customersupport@brightlightled.shop or use our automated return section on the website. Returns should be sent to:

565 Prineville St. Units 6 Port Charlotte, FL 33954

Once your return is approved, we will send you a prepaid return shipping label at no cost to you. Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will send you a prepaid return shipping label at no cost to you, as well as instructions on how to return the item.

Exchanges

The fastest way to ensure you get the right item is to return the product you have. Once the return is accepted and received, we will send a replacement within 24 hours.

Refunds

After we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since you were notified of your refund approval and you haven't received it, please contact us at customersupport@brightlightled.shop.